We take quality of care very seriously and encourage patients or patient representatives to contact hospital management with any concerns as soon as they arise. If you have any concerns about safety or quality of care issues, please ask to speak to the manager of the department, or you can contact our Service Excellence Liaison at 815-705-7129 . The house supervisor can assist with any concerns during the evening and midnight shifts.
If concerns cannot be resolved through the hospital, patients and family may contact the Illinois Department of Public Health, Central Complaint Registry, at 1-800-252-4343 (for hearing impaired use only TTY 1-800-547-0466) or write to the Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson St., Springfield, IL 62761-0001 or fax: 217-782-0382. A Medicare beneficiary may call the Medicare Quality Improvement Organization at 1-888-524-9900, TTY: 1-888-985-8775.